Terms of Service

1. What Tryvoa is

Tryvoa is a two-sided marketplace. On one side are publishers — businesses that fund a balance upfront and define milestones in their product, each worth a fixed reward. On the other side are contributors — people who try the product, complete those milestones and give feedback. Tryvoa sits in the middle: it verifies what happened, pays contributors from the publisher’s funded balance, and charges the publisher a fee for the service.

Your agreement is with Tryvoa, not with the other side of the marketplace. Tryvoa is not your employer and contributors are not employees, workers or contractors of the publishers whose products they try. Nobody is promised work, and no minimum amount of earnings is promised.

When you use a publisher’s product you are also using that product on its own terms, which are between you and that business. Tryvoa does not build, host or control those products and is not responsible for them.

In these terms, “Tryvoa”, “we” and “us” mean StarletteAI, a business established in Alberta, Canada. There is no tick-box at sign-up: creating an account and using Tryvoa is how you accept these terms. If you do not accept them, do not use the service.

2. Your account

You must be 18 or older. We do not ask for your date of birth when you sign up, so this is a rule you agree to rather than something the product checks at the door. Stripe does verify identity before anyone is paid, and an account that turns out to belong to someone under 18 will be closed.

One account per person. Running a second account breaks these terms: rewards earned on it can be reversed and every account involved can be closed. This is a rule you agree to rather than something the product blocks at the door — Tryvoa does not run automatic duplicate-account detection today. If you have lost access to an account, ask us at hello@tryvoa.app rather than opening another one.

Keep your details accurate. Your name, email address, country and devices decide which campaigns you can take and which payout account Stripe is able to open for you. A country you do not actually live in will fail Stripe’s checks at the point you try to get paid.

Your credentials are yours to protect. You sign in with an email address and a password — or with Google, where that option is shown — through our hosted authentication service at login.tryvoa.app. Anything done from your account is treated as done by you. Tell us at hello@tryvoa.app as soon as you think someone else has access.

Anyone with a Tryvoa account can also create a business account. The person who creates it owns it, and is responsible for everything anyone they invite does with it — including the secret key used to report events.

3. For contributors — how rewards work

Every milestone shows its exact reward before you start it. A milestone is confirmed in one of two ways: the publisher’s backend reports the event to Tryvoa, or you complete something inside Tryvoa itself — a feedback form, a usability task, a research session or a bug report.

A milestone that depends on a product event pays only when three things happen: the publisher’s backend reports it, the event is not flagged, and the campaign’s remaining budget covers the reward and its fee. That is a real dependency on somebody else’s system. If a publisher’s backend never sends the event, the reward does not appear on its own — open a dispute and a person at Tryvoa will compare your session log against the publisher’s records.

Held events are not paid. An event flagged as suspicious is held rather than rejected. A held event is not paid to you and is not charged to the publisher, and it does not count against your Contributor Score. Be clear about where that flag comes from: today it is sent by the publisher’s own backend along with the event. Tryvoa does not yet run its own device, emulator, location or duplicate-account detection, and nothing on this page should be read as a promise that it does. Any help-centre article describing a wider set of automatic checks is out of date and this section governs. If you believe a held event was genuine, open a dispute.

Some rewards wait for a human. Bug bonuses stay pending until the publisher reviews them — most campaigns state 48 hours for bug reports. Research rewards are also credited as pending, and today there is no automatic approval for them: they are released by Tryvoa by hand, so if one has been pending longer than the mission stated, open a dispute. Milestones that verify automatically are added to your available balance as soon as they clear.

Honest negative feedback cannot be rejected. A publisher may not reject your work because they disagree with it or dislike what it says. Failing a usability task is a valid, paid result — “I gave up” is often the most useful answer a publisher gets. Work can only be rejected on quality grounds, and even then you have 14 days to appeal from Support & disputes, where a person at Tryvoa makes the call rather than the publisher.

Work that is not valid, and is not paid:

• Blank answers, or answers that do not respond to the question asked.
• Text copied from somewhere else, from another answer, or generated to fill space.
• Milestones claimed for steps you did not actually complete in the product.
• Work submitted from a second or shared account, or on someone else's behalf.
• Scripts, bots, emulators or spoofed devices standing in for real use.
• VPNs, proxies or IP changes used to look like a different person or country.

Invalid work is not paid, and rewards already credited for it can be reversed. Repeated or deliberate cases end the account — see suspension and termination.

A campaign can run out of budget while you are working on it. A publisher funds a campaign’s budget before it goes live, and every verified reward plus its fee draws that budget down. A milestone the remaining budget cannot cover is held and not paid — including one you had already unlocked. Rewards already credited to you are not taken back. A campaign that has run out of budget is not automatically closed, hidden or stopped from taking new contributors today, so check the budget shown on the campaign before starting a long session, and open a dispute if a milestone you completed was held this way. Any help-centre article promising that started milestones are ring-fenced is out of date and this section governs.

4. Payments and payouts

Rewards land in your Tryvoa balance in normal currency. Contributors pay no fee: you receive the full reward shown on the milestone, and the platform fee is charged to the publisher on top of it.

The minimum withdrawal is 20.00. This is enforced by the database, not by the screen — a smaller request is refused outright.

Payouts run on Stripe Connect. Before you can withdraw you complete Stripe’s own onboarding, which opens an Express account in your name and runs Stripe’s identity verification. Stripe may ask you for documents. Tryvoa never holds your bank details — they are given to Stripe and stored by Stripe, and we only ever see whether your account is allowed to receive transfers.

When you withdraw, the amount leaves your Tryvoa balance immediately and we ask Stripe to transfer it. If Stripe refuses or reverses the transfer, the full amount goes back into your balance — a failed payout never leaves you short. Timing is Stripe’s, not ours. Transfers usually land within about a business day, but Stripe can delay, hold or refuse a payout, or restrict an account, and we cannot override that.

Every money figure on this page is stated in one currency: Canadian dollars (CAD). Every figure on this page — the “$5.00” withdrawal minimum, the “$2.00” and “$2.50” bug bands — is in CAD, and so is the balance shown in your wallet. Balances are held and paid in that one currency. If your payout account is in a different currency, Stripe converts at its own rate and any conversion cost is Stripe’s, not a Tryvoa charge.

Tax is yours. Money earned on Tryvoa is income you are responsible for declaring and paying tax on where you live. Tryvoa does not withhold tax and does not give tax advice; Stripe may issue you tax forms depending on your country.

5. For publishers

You fund upfront. Campaign balance is added through Stripe Checkout. The balance is credited when Stripe confirms the payment settled, not when your browser returns to the site — so closing the tab does not lose the top-up, and an abandoned checkout credits nothing.

The platform fee is 25% of each verified reward, charged on top of it. A milestone that pays a contributor 2.00 costs you 2.50. The fee applies only to rewards that actually verify: a held event, or a milestone nobody completes, costs you nothing.

You agree not to change what a milestone pays once a campaign is live. This is a rule you accept, not something the product currently enforces — you keep write access to your own milestones after publication. Changing a live milestone’s title or reward is a breach of these terms and is grounds for suspension, and you should understand the effect before you consider it: a milestone pays whatever it says at the moment it verifies, so lowering it underpays people who started at the old amount. You can change the campaign budget, the daily cap, the end date and the number of spots, and you can end the campaign. To pay something different, run a new campaign.

You may not reject work for being critical. Rejection is for quality only — blank, non-responsive or copied answers. Negative findings, low ratings and failed tasks are results you have paid for, and rejecting them is a breach of these terms. Every rejection is appealable by the contributor for 14 days, and Tryvoa decides the appeal.

You are responsible for the events you report. Reporting events that did not happen, or failing to report events that did, both damage people who did the work. Your secret key authenticates your backend to the events API: anyone holding it can report events as you, so treat it as a credential and rotate it if it leaks.

Refunds and unspent balance. Money already paid to contributors, and the platform fee on verified rewards, are not refundable. An unspent balance stays available to spend on campaigns; there is no self-serve button to withdraw it. To ask for an unspent balance back, email hello@tryvoa.app and we will review the request, return what has not been committed to live campaigns where we can, and tell you if we cannot. Refunds are made to the original payment method through Stripe.

The product you list must be real, lawful and safe to use, and its listing must describe it accurately. What you collect from contributors, and what you may do with it, is covered in the privacy notice.

6. Disputes

Contributors can open a case from Support & disputes for four things: a milestone that never tracked, a bug report that was rejected, feedback that was marked low quality, or an event that was held. You give the campaign, the reason and what happened; the case gets an ID you can follow, and you can add messages to it at any time.

Cases are worked by hand. Opening one records it and notifies us; nothing about a dispute is automatic. A person at Tryvoa reads your session log and the publisher’s event log and contacts the publisher where their records are needed — the publisher does not see your case in their own dashboard, so their response comes through us. The case page shows five days as the target for that response, and we aim to decide within a few days of having it. Both are aims we work to, not guaranteed turnarounds, and no reward is released automatically if we miss them. Where a case is decided in your favour, the reward is credited to your balance by us.

Tryvoa’s decision on a disputed reward is final within the platform. There is no second appeal here after a case is decided. That does not take away any rights you have under the law where you live, and it does not stop you raising the matter with the publisher directly.

7. Acceptable use

While using Tryvoa, do not:

• Commit fraud of any kind — fake milestones, fabricated bug reports, invented feedback, or rewards claimed for work you did not do.
• Run more than one account, sell or share access to an account, or complete work on behalf of someone else.
• Use scripts, bots, emulators, spoofed devices, VPNs or proxies to look like a different person, device or country.
• Probe, evade or attempt to reverse-engineer the fraud checks, or test how far you can push them.
• Scrape the site or the API, or use automated tools to pull campaign, contributor or feedback data out of Tryvoa.
• Resell, sublicense or republish access to campaigns, research sessions or anything else you reach through Tryvoa.
• Harass, threaten, dox or abuse publishers, contributors or Tryvoa staff, in feedback, in a dispute or anywhere else.
• Upload malware, attack the service, or try to reach accounts and data that are not yours.
• Submit anything unlawful, or anyone else's personal or confidential information.

Publishers additionally must not use contributor information for anything beyond the campaign it was collected for, and must not contact contributors outside Tryvoa unless the contributor agreed to it at the time — see privacy.

8. Content and feedback

You own what you submit. Your survey answers, task results and bug reports stay yours.

By submitting work to a campaign you give the publisher a worldwide, non-exclusive, royalty-free licence to use it for their own product work — reading it, quoting it internally, and acting on it to build and improve the product. You give Tryvoa a licence to store it, show it to that publisher, and aggregate it into themes and rating distributions. Neither licence lets anyone resell your submission as a product of its own.

What the publisher sees with your feedback: your answers, a shortened name in the form “first name plus the initial of your last name”, your contributor level, your country, a device label, a time-in-product figure, how many milestones you had completed, and your Contributor Score. Not your email address, and not your payout details. Bug reports also carry your contributor level, your number of valid bug reports, a device label and the tracking code for that campaign. Two of those are worth naming plainly: the time-in-product figure is an estimate Tryvoa derives from your progress rather than a measurement of how long you actually spent, and the device label is a generic string, not a fingerprint of your machine. The full picture is in the privacy notice.

Screen and microphone recording is not switched on. The research flow in the app today is a booked interview or a written comparison, and it stores your booking and your written answers. It does not capture your screen, your microphone or your camera: no audio, video or tab capture is taken, and no recording of you is created, stored or shown to anyone. Screen-recorded missions were withdrawn from the product, so no mission shows a consent step, a retention period or a deletion window for one. If you see such wording anywhere, it is left over — it does not describe what the product does, and you should not read it as a statement that a recording of you exists. If screen or microphone capture is ever added, this paragraph has to be rewritten before it ships, and the retention window, the deletion route and the partial-session rate shown at consent must match what the code actually does.

When recording is switched on, what is captured, who sees it, how long it is kept and how to delete it will be stated on the mission before you start, and the consent you give there — not this page — will govern that session. You will be able to stop a session at any time, and what a partial session pays will be stated on the mission before you start. Deletion will not be a self-serve button at launch: email hello@tryvoa.app inside the stated window and we will delete the recording, and the reward is kept rather than clawed back.

Do not submit anything you do not have the right to share — other people’s personal data, screenshots of someone else’s private account, or material covered by a confidentiality agreement.

9. Suspension and termination

You can stop using Tryvoa whenever you like. There is no self-serve delete button today: to close a contributor or business account, email hello@tryvoa.app and we will do it. A business account with live campaigns has to end them first, so nobody is left mid-session with work that can no longer be paid.

We can suspend or close an account when:

• There is evidence of fraud, invalid work, or an attempt to bypass the fraud checks.
• Someone is running more than one account, or selling access to one.
• The acceptable use rules above are broken.
• A publisher rejects honest work for being critical, or reports events that did not happen.
• A publisher's payment is reversed or charged back, or their balance cannot cover work already done.
• We are required to by law, or by Stripe.

What happens to a pending balance. If we suspend an account while we investigate, affected rewards are held during the review — held, not taken. Rewards that were honestly earned and verified stay yours and can be withdrawn once the review ends and the 20.00 minimum is met. Rewards traced to invalid work can be reversed and will not be paid. If a publisher account closes, milestones contributors already verified stay paid and stay in their balances; anything left of the publisher’s funded balance is handled under refunds and unspent balance.

10. Disclaimers and liability

Tryvoa is provided as it is. We do not promise the service will always be available, uninterrupted or free of errors, that any campaign will be available to you, that any particular amount can be earned, or that a publisher will report the events their campaign depends on.

We are not responsible for the publishers’ products — their quality, safety, availability, or what they do with your account inside their own service. Publishers are not responsible for Tryvoa. Payouts run on Stripe, and Stripe’s decisions about verification, timing and account restrictions are Stripe’s alone.

We are not liable for indirect or consequential loss, lost profits, lost business or lost data. Our total liability to you for anything connected with Tryvoa is limited to the greater of CAD $500 and the total amount paid to or by you through Tryvoa in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law — including liability for fraud, for death or personal injury caused by negligence, or any statutory consumer rights you have that cannot be signed away.

These terms, and any dispute about them, are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in it, and the courts of Alberta deal with them on a non-exclusive basis — non-exclusive so that a consumer keeps whatever right they have to bring a claim where they live.

11. Changes to these terms

We can change these terms — for example when the product changes, or when a rule turns out to be unclear. When we do, we publish the new version on this page with a new “Last updated” date at the top, and for a change that affects your rewards, your payouts or your fees we send a notification inside the app.

Continuing to use Tryvoa after a change means you accept the new version. If you do not, stop using the service and close your account. Withdrawing a balance still requires the 20.00 minimum and a completed Stripe payout account; that limit does not lift because you are leaving.

12. Contact

Email hello@tryvoa.app for anything to do with your account, a refund request, a report of abuse, or a question about these terms. To dispute a specific reward, open a case from Support & disputes inside the app rather than emailing — the case pulls the event log automatically.

For privacy questions and how to exercise your data rights, read the privacy notice.

Tryvoa is operated by StarletteAI, established in Alberta, Canada. Written notice can be sent to hello@tryvoa.app, and a postal address will be given on request to anyone who needs one for a legal or regulatory purpose. [TO BE COMPLETED: the business registration or incorporation number, and whether StarletteAI is incorporated or a registered trade name — the two carry different liability, and this clause and the cap above should be checked by a lawyer once that is settled]